Returns

At Stretch & Cover, Inc., we want you to shop in confidence knowing that your purchase is Always 100% Satisfaction Guaranteed. If, for any reason, you choose to return your selection, we'll cheerfully refund the purchase price, help you with an exchange, or credit your account.

Return Policy

• For trial purposes we suggest placing a sheet over your furniture before trying on your slipcover - We will NOT accept returns or issue a credit if products are returned stained, soiled, torn, laundered, dirty, covered with pet hair or damaged in any other way. Cigarette or laundry odor will also prevent us from crediting or exchanging goods. Items must be returned in saleable condition.
• All products must be returned within 30 days of the shipping date of your order, in good saleable condition, in the original packaging to ensure credit – Returns received after 30 days of the shipping date will not be eligible for credit and will not be returned to the customer. If it is determined that returned items are unfit for resale and the customer chooses to have the items returned, the shipping charges will be the responsibility of the customer.
• Clearance items are not eligible for return.
• Decorative Pillows are not eligible for return.
• Returns will not be accepted without an RA number. (Return Authorization)
• Request your RA # from info@stretchandcover.com. Please Include your name, your order number and the reason for the return.
• Return shipping charges are the responsibility of the customer. Canadian customers are responsible for all additional return shipping charges including duties and or local taxes. We do not accept C.O.D.’s.
• For your own protection, we recommend that you use UPS or Insured Parcel Post to return goods.
• Eligible refunds will be credited to the original payment method (with any applicable taxes) less original shipping and handling charges.
• For credit card refunds please allow one to two statements for credit to appear.
• Refunds or exchanges can take up to 4 weeks to process from the date of receipt of return at the Stretch & Cover Warehouse. For credit card orders, please allow one or two statements for credit to appear.
• If you have any questions on your return/exchange/refund please email info@stretchandcover.com.
• Please return a copy of your invoice/packing slip with your return. Please mark Return or Exchange. Please keep a copy for your records.

Return goods address:

Stretch & Cover, Inc.

Warehouse:

Jam Warehouse Inc.

Gardena, CA 90249