SHOPPING INFORMATION
- Will you hold the order and ship it at a later date?
- Can I order by telephone?
- What forms of payment are accepted for online purchases?
- Will Stretch and Cover send an order confirmation via email?
- How can I find out the status of an order placed online?
- How can I make a change or cancel my order?
- What is Stretch and Cover's return policy?
- How do I return merchandise?
- Can I save items in my shopping cart for purchase at a later date?
- In order to add items to my saved shopping cart, do I need to sign in?
- I am a designer and wonder if you offer designer or trade accounts? How would I go about opening one up?
SLIPCOVER FAQS
- How do I measure my furniture to figure out what size best fits my furniture?
- How do I care for my slipcover?
- Is it possible to use a slipcover on my leather sofa?
- I've inherited an old-fashioned piece from my grandmother. The seats are perfectly functional, but they have wooden arms, which I think makes them look dated. Would I be able to use a slipcover to hide the arms?
- What type of fabric is best for a slipcover?
- Are the colors shown online true to form?
SHIPPING AND PROCESSING INFORMATION
- What shipping and processing options are available?
- How is sales tax charged?
- Can orders be shipped to a P.O. Box?
- Can I place an order from a foreign country?
- Does Stretch and Cover ship merchandise to Canada?
SECURITY INFORMATION
- When I submit credit card information online, is it secure?
- What is the credit card verification number?
- Will Stretch and Cover sell or rent my email address to other companies?
- What is Stretch and Cover's privacy policy?
SHOPPING INFORMATION
Will you hold the order and ship it at a later date?
Generally orders are processed and shipped within 48 hours of when they are placed. Of course, exceptions can always be made. Please call our Customer Service team if it is necessary to hold an order for a specific time frame.
Please keep in mind that orders are subject to sales. Since we work with a live inventory that is constantly changing, items can sell out and go to backorder while the order is being held.
Can I order by telephone?
Call 1-888-PULL-IT-ON. (1-888-785-5486). Although our website is designed to be comprehensive and address your basic questions and concerns, our commitment is supported by a trained, live (yes, live) customer service team.
You can order by telephone Monday through Friday between the hours of 9:30 am to 5:30 pm Eastern Time. Our customer service team works exclusively with Stretch and Cover and is able to provide answers to your questions as well as assistance in decorating and making selections. They can even help you in tracking your order and in dealing with other issues that may arise.
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express, and Discover Cards. All online orders are processed and secured by VeriSign.
Will Stretch and Cover send an order confirmation via email?
Yes, if you provide your email address when you place an order, we will send you an email confirmation usually within 24 hours.
How can I find out the status of an order placed online?
You can log in to the website and go to the "MY ACCOUNT" section. Here you can review and modify your profile as well as "VIEW ORDERS".
How can I make a change or cancel my order?
To edit or cancel an order you need to send an email to info@stretchandcover.com or call 1-888-785-5486 and inform our customer service team.
Remember to call right away because orders are processed and shipped within 48 business hours, so if the package has already shipped, edits and cancellations cannot be confirmed.
What is Stretch and Cover's return policy?
All products must be returned within the next 30 days of the shipping date of your order, in good saleable condition, in their original packaging, with all their accessories and the return form attached to ensure credit. For more details please refer to the return policy section of our website.
How do I return merchandise?
To return an item you must obtain a return authorization number (RA#) and we will provide you with one and the address where the package has to be sent. Request for RA # should be done at info@stretchandcover.com.
Please mark the appropriate reason for your return as well as your intention, Exchange or Refund in the invoice/packing list we sent to you. Enclose one copy of the packing list or invoice with the item. Be sure to keep one copy of the packing list or invoice for your personal records.
Can I save items in my shopping cart for purchase at a later date?
Create an account with us. All you need to do is create a user name and password, no purchase is necessary. Put the items on your wish list. When you're ready to purchase just log in and your information should be there. Of course you can place an order online without registering with us.
In order to add items to my saved shopping cart, do I need to sign in?
Yes. You need an account to save a shopping cart and when you return to the site you must sign in to see it.
I am a designer and wonder if you offer designer or trade accounts? How would I go about opening one up?
We offer a special discount program to designers and resellers.
Call 1-888-785-5486, and one of customer service representatives will provide further information on how to register for this program.
SLIPCOVER FAQS
How do I measure my furniture to figure out what size best fits my furniture?
Overall, you will need a few basic measurements - front width, back height, and back width. However, special styles such as wingchairs, ottomans, and dining chairs require more information.
Please consult our sizing guide for more detailed information. In it, you should find all you need to determine what size slipcover best fits your particular piece(s) of furniture. If you do need additional help or have further questions, our customer service center (888-PULL-IT-ON) can readily assist you and address any concerns you may have.
How do I care for my slipcover?
All of our slipcovers are treated with stain resistant treatments and with the exception of our faux leather can be machine washed to remove everyday stains and dirt. Care instructions come with your purchase. Wash in cold water, gentle cycle. We recommend a mild detergent like an Ivory Snow or Dreft. If it's gentle enough for your baby, it's gentle enough for your slipcover. We recommend that you do NOT use bleach.
Depending on the fabric either line dry or tumble dry on a low setting. Once your slipcovers are dry, you can easily put the slipcover back on to your furniture. This should take approximately five to ten minutes.
If your slipcover does get creased in storage, check the label to see if it can be ironed, or if it can be tumble dried put it in on a low heat with a damp cloth for about 10 minutes - that should do the trick. If you only notice the wrinkles once you've put the slipcover on, it's easy to smooth them out by spraying them lightly with a plant mister and flattening them by hand.
Is it possible to use a slipcover on my leather sofa?
If you want to give your leather furniture a new image by fitting a fabric slipcover, it's a good idea to fix some inexpensive foam batting underneath the slipcover to stop if from slipping on the leather surface. Foam batting is available from most craft stores.
We also carry a faux leather slipcover which should work well if you prefer to have a leather look in your space.
I've inherited an old-fashioned piece from my grandmother. The seats are perfectly functional, but they have wooden arms, which I think makes them look dated. Would I be able to use a slipcover to hide the arms?
Yes. Using slipcovers would be a great way to give your sofa and chairs a makeover and give them a new style. To make sure the covers fit properly and look okay, try wrapping foam batting around the arms to pad them out and make them more comfortable before you fit the slipcovers.
What type of fabric is best for a slipcover?
Ideally, when it comes to slipcovers, you want a fabric that looks good and is nice to touch, as well as being easy maintenance. With the exception of our faux leather which you can easily sprits clean, our slipcovers are machine washable and caring for them should be stress free. Check out our buying guide to get more information and tips so you can choose the fabric that best fits your decor.
Are the colors shown online true to form?
We do our best to render images complete with texture and pattern as true to form as possible. As various monitors render colors differently, we recommend that you order swatches to ascertain whether the color you see online will best suit your décor.
SHIPPING AND PROCESSING INFORMATION
What shipping and processing options are available?
Swatches are shipped US Postal Services.
All slipcover orders are shipped via UPS shipping. We offer the following shipping options:
- Standard Ground Shipping
- Third Day Air
- Second Day Air
- Next Day Air
Notes:
Express packages are not delivered on weekends and holidays. If you need to receive your package on weekend, it may be arranged for an extra charge. For more info contact customer service at 1-888-PULL-IT-ON (785-5486).
How is sales tax charged?
Sales tax is only charged when an order is shipped to a state where we have a company office.
Can orders be shipped to a P.O. Box?
We are sorry, but though swatches may be shipped to a P.O. Box, UPS does not deliver to a P.O. Box shipping address.
Can I place an order from a foreign country?
Yes, we ship anywhere in the world via USPS International (EMS - United States Postal Service). We are not responsible for Duties and Taxes.
When you place your order online, shipping charges will be displayed for your order.
If you have any questions about placing an international order, call us at +1-786-871-2630 or email us at info@stretchandcover.com.
Does Stretch and Cover ship merchandise to Canada?
Yes, via USPS International. We are not responsible for Duties and Taxes.
SECURITY INFORMATION
When I submit credit card information online, is it secure?
We go to great lengths to keep your financial information private and safe. Stretchandcover.com employs encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. We use Secure Socket Layer (SSL) encryption, the industry standard in transferring information to process your orders, designed to render information unreadable should anyone try to intercept it. We use VeriSign Inc. (NASDAQ: VRSN) who delivers critical infrastructure services that make the Internet and telecommunications networks more intelligent, reliable, and secure.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Also, the VeriSign seal will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.
To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, MasterCard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
Will Stretch and Cover sell or rent my email address to other companies?
We do not nor will not sell or rent your email address or any other information to other companies.
What is Stretch and Cover's privacy policy?
Absolutely no information about you is sold, rented or shared with any other non-affiliated company or agency. In order to ship and trace merchandise, we make your name and address available to such companies as UPS and US Postal Services. We collect customer information only to improve your shopping experience at stretchandcover.com, and to better serve you through communication about our products, services, and promotions if you so choose. We do not share, nor store credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law.
o Our web site does however use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, and/or analyze your visiting
opatterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
To review the Stretch and Cover privacy policy, click here.
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